Pestana Hotel & Spa Chelsea Bridge Review
Quick Coffee Read
Hey guys, the second instalment of my 3 short reviews has arrived! The Pestana Hotel & Spa just across Chelsea Bridge is a 4* Portuguese owned hotel. Situated across from Battersea Park and near Battersea Power Station, it’s tucked away in a alcove by the main road in a nice area.
We booked a double king deluxe room and it was on the 9th floor (finally, life has given me a hotel room NOT on the 1st floor so I have some sort of view!) Check in process was easy, we had a free bottle of Prosecco with our room and breakfast was included, happy days.
Spa, sauna, gym & pool are also all included, you just have to pay for treatments seperatley. We wanted to get our stuff and get ready for Cocktail Week soon as but I had to stop Josh from unpacking anything until I took some pictures.
There was a little space where you could make hot drinks with a separate tap above the mini fridge, anywhere I can make coffee is a plus in my book. Straight away we notice the bathroom blue light, Josh is not a fan but I like it in a fun, tacky kinda way.
The bath had a slope which can be a blessing and a curse, especially for tall people like Josh. It was clean and well presented with fresh towels & robes (no slippers </3), the only thing we thought was a little odd was the window between the bathroom and the bedroom. The person on the outside of the bathroom has control over the blind which is even funnier, basically you have no choice if someone wants to see you naked.
The room was very spacious, with a decent size and comfy bed. A large desk for all of my make-up, straighteners, hairbrush, life. TV of course, big ass mirror but the smallest light which wasn’t really much use in the end.
The wallpaper behind the mirror was very love or hate, we did like it although I didn’t like all the furnishings. I dislike brown carpet very much, I understand this is to avoid stains but when you have a white leather chair and this bad boy below, you kind of defeat the purpose…
All in all, greeting and check in was 5/5 & room 4/5 – I’m having to remove a point for no overhead light which means we’re relying on multiple lamps which I don’t think is necassary and that unattractive white leather sofa.
We didn’t have have breakfast until Sunday morning and I have to say It was pretty flawless. There was LOADS of choice, whatever you prefer to have for breakfast it was 100% there. Feeling a little hangover hungry, I had a classic English Breakfast to start with some continental in the mix, then some fruit & a croissaint after.
Now, I know what you are thinking…are those Babybels? Well yes, yes they are. Which means I was the HAPPIEST person alive because I am obsessed with Babybels. I had so many, it’s an odd breakfast addition but I am here for it.
All together breakfast was 4/5, I have to remove a point for the scrambled egg which just was not nice. Even Josh agreed, he usually tells me if I’m being dramatic which is a lot of the time, but I’m never fussy with food. They were just so mushy with zero flavour, I didn’t even know you could get scrambled eggs wrong but they were so wrong. I thought it could of been a one day thing but they were the same the next day, so I did give them another chance!
Sad Time – Why We Didn’t Go To The Spa
Saturday night we got back from City Social and I asked reception how it worked with the spa, do we book on the day or do we book before as we wanted to go Sunday morning (understand this will probably be short notice, so I asked about Monday too).
The person on reception responded quite confidentially that we don’t need to book, we can just go there in the morning and have a treatment. I had to ask twice as this didn’t seem right, but she assured me so going with it we went to bed ready to spa the next day.
After breakfast we head downstairs for treatments, I asked for a price list and say we are there to have a treatment that day. The spa reception lady proceeds to tell me you can’t book on arrival for any time that day and it has to be in advanced and they are fully booked that day. I told her about my conversation with the hotel reception the night before and she said the hotel reception and spa reception are totally different and they don’t how it works down there.
So, you don’t communicate with upstairs at all and the hotel reception are telling people the wrong thing? I was obviously frustrated as one of the main reasons we booked this hotel was to have a spa day, review or not I needed a massage. She also told me that she doesn’t know why she told me Monday would be okay because the therapist isn’t in.
For a 4* hotel with spa, to not even communicate with eachother is a bit ridiculous. In the end after after speaking with a manager (I know, don’t judge me) they did offer to try and sort me a treatment that day which was really good of them but it was just too short notice in the end.
So I wanted to finish by saying they did do their best to solve the problem, I just wanted to let them know guests are getting told something different which can impact the visit, especially if you booked for the spa!
In the end, the hotel was really nice, the staff were attentive and friendly and it was clean and we had some of the best sleep ever. I am giving the hotel 7/10, if we didn’t have the spa situation this would have been higher without a doubt but it did put a downer on our last full day.